Customer satisfaction is important to us.

New, unopened and unused products may be returned within 14 days of delivery. Items must be returned in their original packaging.

Opened or tested products cannot be returned. Discovery sets, customized sample sets and individual samples are non-returnable and non-refundable.

To request a return, please contact us at hello@tauerperfumes.com and include your order number and the reason for the return.

Customers are responsible for return shipping costs, including any applicable duties or taxes. Original shipping charges are non-refundable.

Once the returned item has been received and inspected, the refund will be issued to the original payment method within 7 business days.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!