Question 1

Do you offer and ship your perfumes to USA?

Accepted Answer

Yes, we offer international shipping to the United States — and it’s free of charge.

Question 2

Do you ship to Eu (European countires)

Accepted Answer

Yes we do ship to most European countries.here it is the list that we do ship to EU :Austria – 🇦🇹Italy – 🇮🇹Belgium – 🇧🇪Bulgaria – 🇧🇬Croatia – 🇭🇷Czechia – 🇨🇿Denmark – 🇩🇰Estonia – 🇪🇪Finland – 🇫🇮France – 🇫🇷Germany – 🇩🇪Hungary – 🇭🇺Latvia – 🇱🇻Liechtenstein – 🇱🇮Lithuania – 🇱🇹Luxembourg – 🇱🇺Monaco – 🇲🇨Netherlands – 🇳🇱Norway – 🇳🇴Poland – 🇵🇱Portugal – 🇵🇹Romania – 🇷🇴Slovakia – 🇸🇰Slovenia – 🇸🇮Spain – 🇪🇸Sweden – 🇸🇪Switzerland – 🇨🇭

Question 3

Do you ship to Switzerland?

Accepted Answer

Yes, we ship free to Switzerland with fast A-Post delivery.

Question 4

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.Information about order with shadid : order fulfilling can get little bit delay 7 to 14 business days as we mention in our newsletter , we thank you for your patience.

Question 5

How to track my order?

Accepted Answer

Please track your order at our Tracking page (sent to your email) or you can check our tracking menu and by entering order number and your email that placed your order received automatically your tracking link.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally for free for all orders (worldwide).

Question 7

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking link that we send to you via email or contact us to recieve your tracking link once again. email : Hello@tauerperfumes.com

Question 8

Do you ship to Italy?

Accepted Answer

Yes, we ship to Italy.You can purchase Tauer perfumes directly from our website.Enjoy free shipping to Italy and a small gift with the purchase of a full-size bottle.

Question 9

Shadid Limited

Accepted Answer

Hi dear,As you may know, we are currently experiencing a high volume of orders due to the limited release of Shadid. As a result, processing is taking a bit longer than usual.We kindly ask for your patience. Orders are being prepared and shipped one by one, and you will automatically receive a tracking link once your parcel has been dispatched.thank you for your understanding.Best regards,

Question 10

Do you offer free samples or complimentary gifts for testing?

Accepted Answer

We do not send samples separately upon request. However, you have two great ways to discover our fragrances.You can build your own discovery set by selecting samples of your choice here:https://tauerperfumes.com/products/customized-sample-setAdditionally, when you purchase a full-sized bottle, you will receive 5 complimentary samples with your order. After adding a full-sized bottle to your cart, a popup will appear allowing you to choose 5 samples of your choice as a gift. These samples will be packed and shipped together with your order.Enjoy discovering the world of Tauer fragrances.

Question 11

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy Here.

Question 12

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher/lower-price item. See detailed policy here.

Question 13

Delivery and Risk of Loss

Accepted Answer

All orders are shipped with signature confirmation required upon delivery. Once the shipment is marked as delivered by the carrier and a signature is obtained, the responsibility for the goods passes to the recipient. We are not liable for any loss, theft, or damage that occurs after delivery has been confirmed by the carrier. If you have concerns about the security of deliveries to your address, we recommend providing an alternative delivery location or contacting your local postal service directly.

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