Shipping of alcohol containing products: restricted. See the list below for countries that are served. All other countries are not served with alcohol containing products.
USA: we ship 50 ml full size, 5 ml miniatures, pre-discovery set sample except Individual samples or Customized Discovery set do not ship.
Switzerland: we ship everything.
We ship all products except single samples/Customized discovery sets to: (NO VAT , No extra Costs)
USA
Austria
Belgium
Denmark
Finland
Germany
Hungary
Lithuania, Estonia, Latvia
Luxembourg
Netherlands
Norway
Poland
Portugal
Romania
Spain
Sweden
Rest of the world: we do not ship any alcohol containing products.
If your country is not listed in the check out: we do not serve your country. Thank you for your understandig.
TERMS & CONDITIONS
SHIPMENT
shipping to USA takes usually 2-4 working days.
Shipping to European countries ususally depending to distination takes 2-6 working days.
All orders are shiped within 24 hours from MONDAY THROUGH SATURDAY.
We picked the best carrier for your order depending on size and volume.
USA: USPS only.
OUR GUARANTEE
We aim at sending you all orders in excellent condition, using sturdy packaging material and caring for your order from the entry in our shopping system until we ship.
If -for whatever reason- you do not receive your order in reasonable time (see list of expected deliveries below) and in excellent conditions:
Contact us by e-mail to sales@tauerperfumes.com
Or send us a text message to +41(0)79665 29 70 (local charges may apply)
Or call us at +41 (0) 79 665 29 70
EXPECTED DELIVERY TIMES
COVID-19 related longer handling and shipping times.
Thank you for your support. Because of the ongoing Covid-19 situation: please accept some longer order fulfilment time, including longer shipment times internationally and nationally. Thank you!
US: FULL SIZED PRODUCTS 10-15 working days. SAMPLES CANNOT SHIP TO THE US ANYMORE. For samples: please consider choosing one of the pre-set sample sets.
EUROPE: around 7 days.
EASTERN EUROPE (only non alcoholic products): approx. 2 weeks
FAR EAST (only non alcoholic products): approx. 2 weeks.
JAPAN (only non alcoholic products): approx. 1-2 week.
FREIGHT FORWARDERS in EUROPE: some of them do not accept parcels from Switzerland and do not accept to pay VAT. We kindly ask you to contact your freight forwarder before placing an order. Thank you!
We thank you for your trust. It is ourgoal to make your shopping experience a simple and safe journey to fragrant lands.
If you encounter troubles or have questions: Contact us by e-mail to sales@tauerperfumes.com or by text message or by phone or by sending us a letter.
We will be delighted to support you.
TERMS & CONDITIONS
The website www.tauerperfumes.com/shop is operated by Tauer GmbH. It is located in Switzerland, and the online store works in Swiss Francs. Information about costs in other currencies than Swiss Francs are approximations and additional charges may apply by external, third parties (such as credit card companies).
Tauer GmbH is a registered Swiss enterprise developing, producing and selling cosmetic articles, fragrances and toilet waters.
Tauer GmbH serves clients world wide and cooperates with partner shops in selected countries.
The website and all data collected via electronic forms or order entries is hosted and housed in Switzerland.
Tauer GmbH
Limmattalstrasse 63
8049 Zuerich
Switzerland
Tel: +41(0) 79 665 29 70
e-mail: sales@tauerperfumes.com
Company management: Dr. A. Tauer
Commercial register: CH-020.4.041.169-4
Place of jurisdiction: Zuerich, Switzerland
RETURN POLICY
For your safety and as we trust our clients: We offer you very flexible return options.
You can cancel your order within two weeks after you have received it. We kindly ask you to return the goods after your cancelation. Tauer reimburses you within 7 days after we have received the goods.
You can return new, unopened items from a canceled order within 2 weeks after they have been delivered to you. You may return your purchased goods without specifying the reasons for the return.
Please make sure not to open or test any fragrance items in case you want to return them. Items should be returned in their original packaging, unopened and unused. All costs for returning goods such as extra taxes or shipment and packaging costs are covered by the buyer of the goods.
Tauer reimburses you the costs of the goods without covering the shipment of the goods to the shipment address provided with your order within 7 days after having received the goods.
SHIPMENT FORWARDER ORDERS
We take responsibility for intact and complete delivery up to the shipment forwarder address. Once handed over and signed for by the shipment forwarder (intermediary recipient) , we deny all responsibility for lost or damaged items.
TAXES AND FEES
All orders include local Swiss taxes, shipment insurance, all packaging material and all other local Swiss fees.
EU orders: we cover the VAT.
UNDELIVERABLES, REFERRALS
Undeliverable shipments with correct shipment address: We will either reimburse you or ship again at no cost to you.
Undeliverable shipments with incorrect shipment address (name,street , city or wrong country): We will charge 15% of the sales volume for our efforts, or ship again adding an extra 15% of the sales volume as extra cost to you.
DEFECTS AND WARRANTY
We strive to provide you with products in pristine condition.
Faulty products that were delivered to you (leaking bottles, broken bottles, non spraying bottles) can be returned to us within two weeks after you have received it. To initiate a return: contact us with lot numbers, proof of purchase, order number and as much evidence as possible about the nature of the damage. Please get in touch with us immediately for any defects or issues that you might discover. We do not accept complaints about filling levels after a 2 weeks period after delivery of your order. For defects detected after the two week grace period: get in touch with us for details.
PAYMENT OPTIONS
We accept Visa and Mastercard. Payment interface is secured by Swiss Postfinance.
We accept Swiss Post finance payment card (Swiss clients only).
For more information on Postfinance and its services: Please follow this external link the postfinance website.
PLACE OF JURISDICTION
The place of jurisdiction is Zurich, Switzerland.