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TERMS & CONDITIONS

Deal: Free samples with full bottle purchase

OUR GUARANTEE

We aim at sending you all orders in excellent condition, using sturdy packaging material and caring for your order from the entry in our shopping system until we ship.
If -for whatever reason- you do not receive your order in reasonable time (see list of expected deliveries below) and in excellent conditions:
Contact us by e-mail to sales@tauerperfumes.com
Or send us a text message to +41(0)79665 29 70 (local charges may apply)
Or call us at +41 (0) 79 665 29 70

EXPECTED DELIVERY TIMES

US: FULL SIZED PRODUCTS 3-5 working days. SAMPLES CANNOT SHIP TO THE US ANYMORE.
EUROPE: 3-7 days.
EASTERN EUROPE (only non alcoholic products): approx. 2 weeks
FAR EAST (only non alcoholic products): approx. 2 weeks.
JAPAN (only non alcoholic products): approx. 1 week.

FULL BOTTLE INTERNATIONAL SHIPMENT

DUE TO INCREASED AIR FREIGHT SECURITY MEASURES, WE CAN UNFORTUNATELY NOT SHIP FULL BOTTLES TO ANY COUNTRY EXCEPT : USA, Switzerland, France and Austria. Thank you for your understanding


FREIGHT FORWARDERS in EUROPE: most of them do not accept parcels from Switzerland and do not accept to pay VAT. We kindly ask you to contact your freight forwarder before placing an order. Thank you!

We thank you for your trust. It is ourgoal to make your shopping experience a simple and safe journey to fragrant lands.
If you encounter troubles or have questions: Contact us by e-mail to sales@tauerperfumes.com or by text message or by phone or by sending us a letter.
We will be delighted to support you.

SHIPMENT

All orders are shiped within 24 hours from MONDAY THROUGH SATURDAY FROM the following locations depending on your order:
SAMPLES: SAMPLES SHIP TO SWITZERLAND, GERMANY, FRANCE AND AUSTRIA ONL.Y shipment is from ZURICH, Switzerland with the Swiss international priority postal service. Your goods are insured.
FULL SIZED PRODUCTS to the USA: Shipment is through USPS or UPS (ground transport; we pick the faster and more economical solution for you) from within the USA.
FULL SIZED PRODUCTS to Switzerland, France and Austria: Shipment is with Swiss priority postal service
FULL SIZED PRODUCTS TO OTHER COUNTRIES: ALL OTHER REGIONS ARE NOT SERVED DUE TO AIR FREIGHT SECURITY REGULATIONS.
Due to delivery, customs and service troubles in the past we do not serve some markets among others:
RUSSIA, ITALY, UNITED KINGDOM, GREECE, ROMANIA

TERMS & CONDITIONS

The website www.tauerperfumes.com/shop is operated by Tauer GmbH.
Tauer GmbH is a registered Swiss enterprise developing, producing and selling cosmetic articles, fragrances and toilet waters.
Tauer GmbH serves clients world wide and cooperates with partner shops in selected countries.
The website and all data collected via electronic forms or order entries is hosted and housed in Switzerland.

Tauer GmbH
Limmattalstrasse 63
8049 Zuerich
Switzerland

Tel: +41(0) 79 665 29 70
e-mail: sales@tauerperfumes.com
Company management: Dr. A. Tauer
Commercial register: CH-020.4.041.169-4

Place of jurisdiction: Zuerich, Switzerland

RETURN POLICY

For your safety and as we trust our clients: We offer you very flexible return options.
You can cancel your order within two weeks after you have received it. We kindly ask you to return the goods after your cancelation. Tauer reimburses you within 7 days after we have received the goods.
You can return new, unopened items from a canceled order within 2 weeks after they have been delivered to you. You may return your purchased goods without specifying the reasons for the return.

Please make sure not to open or test any fragrance items in case you want to return them. Items should be returned in their original packaging, unopened and unused. All costs for returning goods such as extra taxes or shipment and packaging costs are covered by the buyer of the goods.

Tauer reimburses you the costs of the goods without covering the shipment of the goods to the shipment address provided with your order within 7 days after having received the goods.

TAXES AND FEES

All orders include local Swiss taxes, shipment insurance, all packaging material and all other local Swiss fees.
You may, depending on your place and country of destination, have to pay local sales and VAT taxes. Please consult your local customs for questions about VAT, customs handling fee and other charges when importing goods from Switzerland.

UNDELIVERABLES, REFERRALS

Undeliverable shipments due to missing address information will not be reimbursed.
Undeliverable shipments with correct shipment address: We will either reimburse you or ship again at no cost to you.

PAYMENT OPTIONS

We accept Visa and Mastercard. Payment interface is secured by Swiss Postfinance.
We accept Swiss Post finance payment card (Swiss clients only).
For more information on Postfinance and its services: Please follow this external link the postfinance website.

PLACE OF JURISDICTION

The place of jurisdiction is Zurich, Switzerland.

EXPECTED DELIVERY TIMES

US: SAMPLES 7-10 working days, FULL SIZED PRODUCTS 3-5 working days.
EUROPE: 3-7 days. SPAIN: around 7 working days
EASTERN EUROPE (samples only): approx. 2 weeks
FAR EAST (samples only): approx. 2 weeks.
JAPAN (samples only): approx. 1 week.
SOUTH AMERCIA (samples only): 7-14 working days