Terms & Conditions - Tauer Perfumes

General Terms and Conditions

1. Scope of Application
The following GTC apply to all orders placed via our online shop. Our online shop is exclusively intended for consumers.

Consumers are individuals who purchase goods or services for purposes that are not related to their commercial or professional activities.

2. Contracting Party, Conclusion of Contract, Correction Options
The purchase contract is concluded with TAUER GMBH.

By displaying the products in the online shop, we make a binding offer to conclude a contract for these products. You can first add our products to your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking the order button. Immediately after submitting your order, you will receive a confirmation by email.

3. Contract Language, Storage of Contract Text
The language(s) available for contract conclusion: German, English.

We store the contract text and send you the order details and our GTC in text form. For security reasons, the contract text is no longer accessible via the Internet.

4. Subject of the Contract
4.1 Product Description
The applicable product description is deemed an essential part of the contract.

4.2 Product Images
Without prejudice to your statutory warranty rights, we would like to point out the following particularities. If you have any doubts, please contact us:

Due to individual screen configurations (e.g., resolution and brightness), slight deviations between the displayed and actual product colors may occur.

5. Delivery Conditions
5.1 Delivery Area
We deliver within Switzerland, parts of Europe, USA.

5.2 Delivery Options
We ship the products to the delivery address specified during the ordering process.

We only deliver via shipping. Unfortunately, self-collection of goods is not possible.

6. Payment
The following payment methods are generally available in our shop.

Credit Card
By submitting your order, you provide your credit card details. After your authorization as the legitimate cardholder, the payment transaction is automatically carried out, and your card is charged. Your card will be charged immediately after placing the order.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. Further information is available during the ordering process.

PayPal may offer additional payment methods to registered PayPal customers selected according to its own criteria. We have no influence on the availability of these options; additional payment methods offered individually are subject to your legal relationship with PayPal. Further information is available in your PayPal account.

PayPal
In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), we offer you the following payment options as PayPal Services. Unless otherwise specified below, payment via PayPal does not require registration with PayPal. Further information is available for each payment option and during the ordering process.

PayPal
To pay the invoice amount via the PayPal payment option, you must be registered with PayPal, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed.

Credit Card via PayPal
Your card will be charged by PayPal after the goods have been shipped.

7. Right of Withdrawal
You are granted the voluntary right of withdrawal as described in the withdrawal policy.

8. Warranty and Guarantees
Unless expressly agreed otherwise below, the statutory warranty rights apply.

Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.

You should inspect the received goods as soon as possible in the normal course of business and immediately notify the seller of any defects for which the seller is liable. If you fail to do so, the purchased item is deemed approved unless it concerns defects that were not detectable during the usual inspection. If such defects become apparent later, notification must be made immediately upon discovery; otherwise, the item is also deemed approved concerning these defects.

You must return the defective product to us with a detailed description of the defect. You bear the transport costs incurred. We provide warranty by remedying defects. This is done at our discretion either by repairing the defect (rectification) or delivering a defect-free item (replacement delivery). If subsequent performance fails, you are entitled to withdraw from the contract. This does not apply in the case of minor defects. A right to a price reduction is excluded. This exclusion of liability also extends to all claims competing with warranty rights, whether they arise from contract (Art. 97 et seq. OR), tort (Art. 41 et seq. OR), contract rescission due to error (Art. 23 et seq. OR), etc.

The following limitations and shortened time limits do not apply to claims for damages caused by us, our legal representatives, or vicarious agents:

• for injury to life, body, or health
• for intentional or grossly negligent breach of duty and fraudulent intent
• for the breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on which the contractual partner may regularly rely (cardinal obligations)
• within the scope of a guarantee promise, if agreed, or
• to the extent that the scope of the Product Liability Act is opened.

When purchasing used goods as a consumer, if the defect occurs after one year from delivery of the goods, warranty claims are excluded. Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.

Customer Service: Our customer service is available for inquiries, complaints, and claims on working days from to CET via phone at as well as via email at hello@tauerperfumes.com.

9. Liability
We are always liable without limitation for claims due to damages caused by us, our legal representatives, or vicarious agents:
• for injury to life, body, or health
• for intentional or grossly negligent breach of duty
• within the scope of a guarantee promise, if agreed, or
• to the extent that the scope of the Product Liability Act is opened.

For the breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on which the contractual partner may regularly rely (cardinal obligations), through slight negligence by us, our legal representatives, or vicarious agents, liability is limited in amount to the damage foreseeable at the time of contract conclusion, which must typically be expected.

Otherwise, claims for damages are excluded.

RETURN OPTIONS:
We offer you very flexible return options.
You can cancel your order within two weeks after you have received it. We kindly ask you to return the goods after your cancelation. Tauer reimburses you within 7 days after we have received the goods.
You can return new, unopened items from a canceled order within 2 weeks after they have been delivered to you. You may return your purchased goods without specifying the reasons for the return.

Please make sure not to open or test any fragrance items in case you want to return them. Items should be returned in their original packaging, unopened and unused. All costs for returning goods such as extra taxes or shipment and packaging costs are covered by the buyer of the goods.

Tauer reimburses you the costs of the goods without covering the shipment of the goods to the shipment address provided with your order within 7 days after having received the goods.

SHIPMENT FORWARDER ORDERS
We take responsibility for intact and complete delivery up to the shipment forwarder address. Once handed over and signed for by the shipment forwarder (intermediary recipient) , we deny all responsibility for lost or damaged items.

TAXES AND FEES

UNDELIVERABLES, REFERRALS
Undeliverable shipments with correct shipment address: We will either reimburse you or ship again at no cost to you.
Undeliverable shipments with incorrect shipment address (name,street , city or wrong country): We will charge 15% of the sales volume for our efforts, or ship again adding an extra 15% of the sales volume as extra cost to you.